You can use the CPE within Go coverage.
No you don't need a phone line to subscribe to 4 service.
No, you don't need to put any username or password.
Some of the device models has Wi-Fi technology.
No. It is a "plug & play" device. It will work automatically upon activation of the service.
Yes. The CPE works on both electricity outlets 110v and 220v.
You will find the reset button on the back of the CPE. Use a paperclip then press it for 10 seconds, after that the CPE will restart automatically.
*Note: We strongly recommend that You Don’t Reset the CPE unless you have been asked to do so from a Customer Care Representative.
4G is the next generation of Wi-Fi technology enabling customers to use the Internet wirelessly with high speed and quality.
It is a modem that receives 4G signals to provide Internet connection.
You can register a complaint online by logging into "My Account", and clicking "Contact Us" in the navigation. Here you will be able to open and raise a complaint by selecting "Complaint" from the category dropdown menu and filling in the details.
And we welcome your call on GO Customer Care on the following number 8001110000. Or visit us at a GO retail outlet to speak to a friendly GO representative.
Contact us at GO at any time:
Atheeb Telecom Consortium
P.O. Box 250398
Kingdom of Saudi Arabia
Points of sale include GO’s Store Locations & GO’s Partner Store Locations.
You are welcomed to call our Customer Care on: 8001110000.
Go account creation requirements:
1. Over 16 years of age
2. Provide a valid ID (Saudi ID, Iqama, GCC IDD, Passport).
Yes. A customer can obtain more than one account (maximum five) under one subscription, and one username & password can be used to access\manage all accounts.
If you have more than one account with GO (under one subscription) your personal details (including e-mail address) will be common for all of them.
No, not at the current stage.
We welcome your suggestions at GO Customer Care phone number: 8001110000.
Or send us an email at: email@example.com
2- Cash-on-Delivery (COD).
3- Credit Card (Visa or MasterCard).
If your account is blocked it means you have tried to login 5 times with an incorrect password.
To unblock your account simply click the “Forgot Login Details” link & follow the prompts.
Once "Forgot Login Details" email is sent, you should reset your password then your account will be unblocked.
Upon logging into "My Account" you will be able to:
* View\change your account details & email address.
* Change your password.
* View your payment history.
* Add services.
* Log a complaint or fault.
* Contact us.
Yes. You can have more than one Broadband Internet subscription (five as a maximum).
No you don't need to pay a deposit for the Modem.
TV, Radio, Newspapers and other advertising media, in addition to our website www.go.com.sa
512kbps, 1Mbps and 2Mbps.
Currently GO's services are available in Riyadh, Jeddah, Makkah Al-Mukarama, Al-Madina Al-Munawara, Yanbu,and Khames Masheet. We are constantly expanding our coverage to include the rest of the Kingdom; we will keep you posted as soon as we include your area in coverage. We welcome your inquires through our friendly customer care on 8001110000.
You should make sure that you have Java plug-in installed.