Complaints Procedures

Customer Complaints Handling Procedures:
  • The complaint shall be filed within 60 days from the date of issue of the invoice unless it becomes apparent that the user is unaware of the disputed invoice. 
  • You will receive a reference number for your complain via SMS or E-mail with details. 
  • Complain processing duration will be sent via SMS or e-mail. 
  • Complaints will be processed within 5 days.
  • When your complain is solved, notification will be sent via SMS or E-mail. 

You can also submit requests / complaints via the following channels:

  • Calling GO Customer services number: 17777.
  • Visiting any of GO shops.
  • You can also submit your request or complaints through GO website  after logging to your Account or via ( Email ).