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Privacy Policy

You should feel secure in knowing that “GO” does not sell or share personal information with marketers outside of “GO” for purposes of offering their own products or services.

Collecting Information About You

When you visit our website, we collect information in order to service your accounts, save you time and better respond to your needs. We use "cookie" technology to collect site statistical information and improve your customer experience. Cookies set by “GO” do not capture any personally identifiable information, such as your individual e-mail address.

We automatically collect some statistical data as you browse this website. For example, we automatically collect your "IP address" used to connect your computer to the Internet, browser type and version, operating system and platform, average time spent on our site, pages viewed, information searched for, access times, "clickstream data," and other relevant information about your online experience.

You may browse our Website anonymously by choosing not to provide us with any "personally identifiable information (PII)," such as your name or e-mail address, or choosing not to register during your visits to our sites. When you browse this way, we will not link your online activity with the accounts you may have with us.

“GO” may use "Web beacons" to present offers on www.go.com.sa , other sites on which “GO” advertises, or in our e-mails. This enables us to enhance e-mail offers and track website usage. We sometimes use "vendors" and "business partners" to manage web beacons and the data they collect; however, Web beacons do not capture your individual e-mail address or any other personal information that you enter on the “GO” web site.

Web beacons are sometimes used on www.go.com.sa web pages where transactions take place. In addition, e-mail offers that we send may contain web beacons to help us record response rates and to assist us in measuring the offer’s effectiveness. No personally identifiable information such as name, address, telephone number, credit card number, or e-mail address is ever collected or passed via the use of web beacons.

Using Your Personal Information

“GO” does not sell or share customer information with entities outside of “GO” who may want to market to you their own products and services. You don’t need to take any action for this benefit. “GO” uses your information to process applications, complete transactions, respond to your requests, deliver the products and services in which you enroll or for which you apply, and notify you of promotions, updates, or special offers that we think may interest you. We also use your information to provide you with a more effective customer experience while on our website. In order to do this, we may process your information or combine it with other information that is publicly available. This enables us to customize your “GO” experience and provide you with more relevant offers. “GO” may also use the information that we collect from you online to market to you through alternative channels.

“GO” may share your information within our family of companies; and, to provide services to you, we may share information with carefully selected "vendors" and "business partners" with whom we work. This includes companies that manage accounts; offer affinity, frequent-user, and reward programs; and, companies that perform marketing services and other business operations for us. All companies that act on our behalf are contractually obligated to keep all information confidential and to use the customer information only to provide the services we ask them to perform for you and us.

If you apply for products and services online, we may share information we collect about you with credit bureaus and similar organizations if we have your express consent or when required or permitted by law. To the extent permitted by law, we may disclose personally identifiable information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud, or protect the legal rights of “GO”, our customers, our websites, or its users.
 

Using Your E-mail Address

we may use your e-mail address for the following types of e-mail messages:
 

  • Occasional Updates and Valuable Offers. We may send you e-mail updates about our products and services as well as valuable offers from our business partners that we send you on their behalf.
  • Regularly Scheduled E-mail Newsletters related to “GO” products or services in which you are enrolled.

You can also elect to receive other types of e-mail messages from us, including newsletters, alerts, or notifications.

Please note that even if you opt-out of marketing e-mails, we will continue to send you e-mail service notifications that are related to your account(s). These include e-mails that provide account information, answer your questions about a product or service, facilitate or confirm a sale, or fulfill a legal or regulatory disclosure requirement.
 

Use of your GO phone number

“GO” does not sell or share GO phone number information to third parties and will only use the information for the specific communication into which you have opted-in.
 

Ads That Link to Our Site

“GO” hires other companies to place our banner ads on other websites and to perform tracking and reporting activities on this site and other websites. This enables us to learn which advertisements and websites bring users to our websites. A unique "cookie," if it exists on your computer, is placed there either by us, an ad management partner, or by another advertiser who works with our ad management partners. However, these companies do not collect personally identifiable information in this manner and we do not give any personally identifiable information to them.
 

Securing Your Information

We take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use and we periodically review our security measures. When you voluntarily provide us with information while registering, such as your name, address phone number, or National ID, IQAMA ID, your information is encrypted and transferred over a secure connection, available on browsers such as Mozilla Firefox or Microsoft Internet Explorer. The padlock icon found in most browsers will appear locked and the first characters of the website address will change from "http" to "https" if you are accessing a secure server.

Do not use e-mail to send us any personally identifiable information, since it would be unencrypted and can be read by anyone who receives or intercepts it. You may, however, safely contact us online by using our Secure Web Portal. Once your information reaches us, we store it behind a secure firewall that blocks access to the information from outside of our network. Only “GO” authorized individuals are allowed to access the information.

At “GO”, security is about protecting our employees, other team members, customers, and business and information resources. “GO” uses appropriate security controls and processes to provide this protection. Everyone working on the “GO” team is responsible for taking the actions required to ensure this and compliance with laws and regulations.

Email Fraud and phishing

Phishing e-mails often appear to come from legitimate financial institutions, insurance companies or retailers. Techniques such as a false "from" address, the use of seemingly authentic logos from financial institutions, or Web links and graphics may be used to mislead consumers into believing that they are dealing with a legitimate request for personal information. These fraudulent e-mails often create a false sense of urgency intended to provoke the recipient to take immediate action; for example, phishing e-mails frequently instruct recipients to "validate" or "update" account information or face cancellation.

In addition, it is important to know that “GO” never sends e-mails requesting customers to reply in the body of an e-mail with personal information, such as password, social security number, account numbers, mother’s maiden name, etc

How to Protect Your Personal Information

Fraudsters often create a sense of urgency to provoke you to take action immediately. There is no need to respond instantly to an e-mail request. First, consider carefully whether the business in question would have sent you the request. If you are in doubt as to whether or not an e-mail is legitimate, do not respond to it. If the questionable e-mail offers a link asking you to provide personal information on a web page, do not click on the link, even if it looks genuine. In any cases of uncertainty, a safe alternative is to contact the company in question directly through familiar communications channels, such as the phone number provided on a billing statement or credit card. You can also log into the secure message center of the company’s website.

In all likelihood, phishing will continue to evolve into the use of more sophisticated tactics. For this reason, it is important to always think twice before you provide any personal information.

GLOSSARY OF TERMS

Business Partner - Business partners include merchants with whom we conduct transactions on your behalf, co-marketers, and providers of loyalty campaigns.

Clickstream Data - Information that users generate as they move from page to page and click on items within a website, usually stored in log files. Website designers can use clickstream data to improve users’ experiences with a site.

Cookie - A "cookie" is a small piece of information that a website transfers to the hard drive of a visitor’s computer for record-keeping purposes. They provide visitors a personalized experience on our site by enabling us to determine unique preferences and trends based on visits to our website and to other websites. However, none of this information is associated with you as an individual and is measured only in aggregate.

IP Address - An IP address is a number that is assigned to your computer automatically and required for using the Internet.

Personally Identifiable Information (PII) - PII is individually identifiable data about a consumer collected online from you and maintained by us, including name, address, e-mail address, telephone number, any other identifier that permits the physical or online contacting of an individual, and information concerning a user collected from the user in combination with another identifier..

Vendor - A third party vendor is an entity that performs business operations on behalf of “GO”, such as: statement printing, mailing services, data processing, customer servicing, or collections.

Web Beacons - Web beacons, also known as "clear GIFs" (a common format for image files), are invisible files located on web pages that you visit. They are often used in combination with a "cookie" to track navigation of a site. If you visit a page on www.go.com.sa that contains a Web beacon, it communicates with your computer to determine, among other things, whether you have been to that page before or viewed a particular advertisement.